Information collection and use

What is the scope of this Privacy Policy?

This Privacy Policy (the “Privacy Policy”) applies to the information obtained by us through your use of Space Shack’s Site (the "Space Shack website") and Services (“Information, Social Media, Promotions, and Offers”) as described in this Policy. 

What Information does Space Shack collect about me?

When you interact with our Site and Services, we collect Information that, alone or in combination with other data, could be used to identify you (“Personal Data”). Some of the Information we collect is stored in a manner that cannot be linked back to you (“Non-Personal Data”).

The Information you provide us.

When you sign up for our newsletter or submit an enquiry via our Site and Services, you voluntarily give us specific Personal Data, including your name, email address, contact preferences and project details. 

Other Information we collect

We collect this Information as you use the Site and Services:

Location information. 

Space Shack may use the geographic area where you use your computer and mobile devices (as indicated by an Internet Protocol [IP] address or similar identifier) when interacting with our Site and Services.

Usage information. 

Space Shack may use information based on how you use our Site and Services. We may also obtain data from our third-party partners and service providers to analyse how users use our Site and Services. For example, we will know how many users access a specific page on the Site and which links they clicked on. We use this aggregated information to understand better and optimise the Site.

Device information. 

These are data from your computer or mobile device, such as the type of hardware and software you are using (for example, your operating system and browser type), as well as unique device identifiers for devices that are using Space Shack.

How does Space Shack use my Information?

We use, process, and store your Information as necessary to perform our contract with you and for our legitimate business interests, including:

  • to help us administer our Site and Services, authenticate users for security purposes, conduct research, and improve the usability of our Site and Services
  • to communicate with you about your use of our Site and Services, company announcements and updates
  • to send you direct marketing emails and offers about Space Shack from which you can unsubscribe at any time

For more information, please see the section entitled, “Will Space Shack send me emails?” Users located in the European Economic Area (EEA), will only be sent marketing information if you consent to us doing so or any point after that.

Information access and disclosure

Does Space Shack share my information?

We only disclose Personal Data to third parties when: 

We use service providers who assist us in meeting business operations needs, including hosting, delivering, and improving our Services. We also use service providers for specific services and functions, including email communication, customer support services, and analytics. These service providers may only access, process, or store Personal Data under our instructions and to perform their duties to us.

We have your explicit consent to share your Personal Data.

Space Shack believes it is necessary to investigate potential violations of the Terms of Service, to enforce these Terms of Service, or where we think it is required to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our Site and Services.

Through the use of cookies, we help deliver advertisements for relevant Space Shack products and services to you. For more details on cookies, please see the “Does Space Shack use cookies?” section below.

Space Shack does not share your Personal Data with third parties to enable them to deliver their advertisements to you.

Does Space Shack sell or rent my Personal Data?

No, Space Shack does not sell or rent your Personal Data.

Does Space Shack use cookies?

We currently do not have cookies on our Site but plan to install these later this year in 2018.

What Are Cookies?

Cookies are small text files stored on your device and used by web browsers to deliver personalised content and remember logins and account settings. Space Shack uses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytic data that helps us provide our Site and Services to you, as to help deliver relevant ads for products and services to you after visiting specific pages on our Site and then visiting particular third-party sites. 

How We Use Cookies

Space Shack use cookies for a variety of reasons detailed below. There are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site; therefore Space Shack recommends that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of our Site and many other websites that you visit. Disabling cookies could result in disabling specific functionality and features of the Space Shack Site. 

The Cookies We Set

Space Shack offers newsletter subscription service, and cookies may be used to remember whether you are already a registered subscriber or not.

Space Shack may occasionally offer surveys or promotions asking for information or insights, to help understand our user base more accurately. These surveys or promotions may use cookies to remember participants who have already taken part to enable us to target and provide accurate data and results.

Third Party Cookies

Space Shack occasionally uses cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Our site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use our Site and ways that Space Shack can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit.

For more information on Google Analytics cookies, see the official Google Analytics page.

How do third-party apps and plugins work?

Some third-party applications and services that work with Space Shack may ask for permission to access your Information. Those applications will provide you with notice and request your consent to obtain such access or information. Please consider your selection of such applications and services, and your permissions, carefully.

Some third parties’ embedded content or plugins on our Site or Software, such as Facebook “Like” buttons, may allow their operators to learn that you have visited the Site. These third parties may combine this knowledge with other data they have collected about your visits to other websites or online services that can identify you.

Data collected by third parties through these apps and plugins are subject to each parties’ policies. We encourage you to read those policies and understand how other companies use your data.

Will Space Shack send me emails?

Space Shack may want to contact you occasionally with information about product announcements, promotions and special offers. We also may wish to contact you with information about products and services from our business partners. You may opt-out of such communications at any time by clicking the “unsubscribe” link found at the bottom of our Space Shack emails and changing your contact preferences. Subscribers may continue to receive transactional messages related to our Services, even if you unsubscribe from promotional emails.

For EEA users: We only send marketing communications to users located in the EEA with your prior consent. Please see the section “For EEA users”.

Does Space Shack ever make any of my Personal Data or User Content public?

No, we do not share Personal Data or User Content except in the limited circumstances described in the “Does Space Shack share my Information?” section of the Policy.

Does Space Shack collect information from children?

Space Shack does not knowingly collect personal information from children under the age of 13. If we determine we have received personal information from a child younger than 13 years of age, we will take reasonable measures to remove that information from our systems. If you are under the age of 13, please do not submit any personal information through the Site and Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site and Service without their permission.

Data storage, transfer, retention, and deletion

Where is my Information stored?

Information submitted to Space Shack will be transferred to, processed, and stored using MailChimp. When you subscribe to Space Shack, your data is saved via our secured MailChimp account, managed by Space Shack. If you transfer any Information to or through our Site and Services, you agree to such Information, including Personal Data and User Content, being hosted and accessed by Space Shack.

How secure is my Information?

Space Shack is committed to protecting the security of your Information and takes reasonable precautions to protect it. However, Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of Information you transmit to us, including Personal Data and User Content; accordingly, you acknowledge that you do so at your own risk.

If Space Shack learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notifications in writing.

How can I delete my Personal Data from Space Shack?

You can remove your Personal Data from Space Shack at any time by unsubscribing via our email newsletters or email Space Shack at

How long is Personal Data retained?

You can remove your Personal Data from Space Shack at any time by deleting your account as described above. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, statutory reporting, and auditing obligations.

For EEA users

Space Shack uses, processes, and stores Personal Data, including those listed in the “What Information does Space Shack collect about me?” section, as necessary to perform our contract with you, and based on our legitimate interests to provide the Services. We rely on your consent to process Personal Data to send promotional emails and to place cookies on your devices. In some cases, Space Shack may process Personal Data under the legal obligation or to protect your vital interests or those of another person.

What rights do I have, and how can I exercise them?

Individuals located in the European Economic Area (EEA) have specific rights in respect to their personal information, including the right to access, correct, or delete Personal Data we process through your use of the Site and Services. If you’re a user based in the EEA, you can:

Request a Personal Data report by submitting a support ticket through this link. This report will include the Personal Data we have about you, provided to you in a structured, commonly used, and portable format. You must be signed into your Space Shack account to submit this request. Please note that Space Shack may request additional information from you to verify your identity before we disclose any information.

Can I have my Personal Data corrected or deleted? 

You can ask us to stop using your Personal Data, including when we use your Personal Data to send you marketing emails. We only send marketing communications to users located in the EEA with your prior consent, and you may withdraw your consent at any time by clicking the “unsubscribe” link found within Space Shack emails and changing your contact preferences. Please note you will continue to receive transactional messages related to our Services, even if you unsubscribe from marketing emails.

Complain to a regulator. 

If you’re based in the EEA and think that we haven’t complied with data protection laws, you have a right to complain to your local supervisory authority.

Will this Privacy Policy ever change?

As Space Shack evolves, we may need to update this Policy to keep pace with changes in our Site and Services, our business, and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. We recommend that you periodically check back here to stay informed of any changes. Please note that your continued use of Space Shack Site and Services after any change means that you agree with, and consent to be bound by, the new Policy. If you disagree with any changes in this Policy and do not wish your information to be subject to it, you will need to contact us directly.

Contact Details

You may contact us with any questions relating to this Privacy Policy by contacting us:

Space Shack
1 Primrose Street
London EC2A 2EX

+44 (0)7943 284787